We're Hiring!

We are looking for a detail-oriented, self-motivated individual to help us create memorable customer experiences, take care of our deeply valued customers, and work directly with the Head of Customer Success to improve our fulfillment of products and services.

The ideal candidate is reliable, proactive, and strives for continuous improvement. At JillFit, our mission is to educate, support and impact the lives of women by facilitating financial freedom and personal fulfillment, and create a ripple effect of strength, action and possibility in the larger world. In short, we want to:

• Impact a lot of lives
• Make good money doing it
• All the while having fun and growing as a team and individuals

We do this by delivering fitness programs, nutrition services, and business coaching that deliver tangible results.

This is a completely virtual opportunity. If you thrive in a self-regulated environment and value:

• Competency – you take pride in getting results 
• Integrity – you do what you say you’re going to do when you say you’re going to do it
• Action-oriented – you’re proactive and aren’t afraid to take action in the face of uncertainty 
• Self-trust/Autonomy – you don’t want to be micromanaged and are known as somebody who handles their own sh*t
• Authentic/Transparent – you show up unapologetically as yourself and thrive in open, honest communication (even when it’s tough ;-))  

.. then read on because you’re the person we’ve been looking for.

The Role:

We are looking to add a Customer Success Coordinator to our small, high-performing team! You’ll be team member #6 and frequently interact with Senior Level management. You’ll report directly to the Head of Customer Success and be responsible for:

• Efficiently and effectively responding to customer emails
• Working with the Head of Customer Success to improve our programs and products 
• Helping us build and grow a high-performing customer support department 
• Creating standard operating procedures and processes for improvement
• Supporting Head of Customer Success with launches, admin, and organization

This will start as a part time role (10-15 hours per week) with potential for growth. We are looking for a long-term partner who’s enrolled in the JillFit vision, wants to perform at an excellent level and is excited to build out our customer fulfillment department and be a significant contributor to the business.

Skills & Requirements:  

• Familiarly with digital business software and tech (Zoom, Kajabi, Monday.com, Drive, Slack, Active Campaign, Leadpages, social media, etc.)
• Strong written and verbal communication skills 
• Independent decision maker who isn’t afraid to take action but who is also open to feedback and direction
• A strong commitment to growth and improvement 
• Has general availability during US business hours 
• Has a laptop and good wifi connection